How can we help?
Find quick answers, or reach our team.
Orders & shipping
How fast do you ship?
Fast! Orders placed before 8 AM Eastern Time ship the same business day. Orders placed after 8 AM, or on weekends and holidays, ship the next business day.
Do you offer free shipping?
Yes. Orders over $49.99 ship free within the US. Orders under $49.99 ship at a low rate calculated at checkout based on the package weight. See our shipping policy.
Do you ship outside the US?
Yes, we ship internationally. Available options and rates for your country are shown at checkout. Any customs duties or import taxes are charged by the destination country.
How do I know my order went through?
You'll get an order confirmation email right after checkout, and a shipping email with tracking once your order ships. Not seeing it? Check your spam folder, then contact us.
How do I track my order?
Use the tracking link in your shipping email, or sign in to your account to see your order status. You can also ask our chat assistant with your order number and email.
Can I change or cancel my order?
Email us at cs@lifemasterusa.com right away with your order number. Because we ship fast, changes may not be possible once an order has shipped.
Returns & warranty
What's your return policy?
You can return any item within 30 days of delivery, and returns are always free. Email cs@lifemasterusa.com with your order number and we'll send you a free prepaid return label. Once your return arrives and is checked, we refund your original payment method. Full details
My item arrived damaged or isn't working. What do I do?
We're sorry! Email cs@lifemasterusa.com with your order number and a photo or short video of the problem, and we'll send a replacement or a refund.
Do your products have a warranty?
Yes. Every Life Master product comes with a 1-year warranty against defects in materials and workmanship, starting from the date of delivery. If something fails because of a defect, contact us and we'll repair, replace or refund it. Normal wear and tear, misuse and accidents aren't covered.
Kids scooters
Which scooter is right for my child?
Our scooter with a foldable seat starts at age 2, and our light-up scooters suit ages 3 and up. Take the quick quiz in our Kids Scooter Guide to find the best match.
Do the LED wheels need batteries or charging?
No. The wheels light up on their own as they roll, so there's nothing to charge.
How hard is assembly?
Most families are riding in minutes, and our seat model needs no tools. See our setup guides and assembly videos.
What's the weight limit?
It depends on the model and is listed on each product page. Always follow the age and weight limits for your scooter.
Any safety tips?
A helmet every ride, adult supervision for young riders, and smooth, flat paths away from traffic. Practice using the rear foot brake before the first push.
Hangers
Which hangers should I choose?
Velvet: slim and non-slip, great for saving space and keeping silky tops in place. Solid wood: a classic look and sturdy support for suits and coats. Plastic: lightweight and budget-friendly for everyday clothes. Clip hangers: for pants and skirts. Kids: sized for baby, toddler and kids' clothes.
How much weight can the hangers hold?
It varies by style. For example, our velvet hangers hold up to 10 lbs and our heavy-duty coat hangers up to 11 lbs. Each product page lists its capacity.
Do you have hanger bundles?
Yes. Check the top of our Hangers collection for ready-made closet sets you can add to your cart in one click.
Air conditioners
What size air conditioner do I need?
Use our AC room calculator: enter your room size and it recommends the right BTU. Sunny rooms, kitchens and high ceilings need extra cooling.
Is a window kit included?
Yes, our portable air conditioners come with a window installation kit and exhaust hose. See each product page for exactly what's in the box.
What's the difference between single and dual hose?
A dual hose unit pulls in outside air through one hose and exhausts hot air through the other. Our 14,000 BTU dual hose model is built for larger rooms.
Payments & account
Is checkout secure?
Yes. Our store runs on Shopify's secure checkout, and your card details are encrypted. Accepted payment methods are shown at checkout.
Do I need an account to order?
No, you can check out as a guest. An account lets you see your order history and status in one place.
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